LAUNCH GRID
TERMS AND CONDITIONS
Effective Date: 6 September 2026
Business: Launch Grid
Website: launchgridweb.co.za Email: admin@launchgridweb.co.za Location: South Africa
1. INTRODUCTION
These Terms and Conditions (“Terms”) govern the provision of website development, website design, hosting, domain registration, maintenance, digital marketing, and related technology services (“Services”) provided by Launch Grid (“Launch Grid”, “we”, “us”, or “our”) to any individual, business, organisation, or other entity (“Client”, “you”, or “your”).
By requesting, purchasing, approving, or using any of our Services, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms form part of the agreement between Launch Grid and the Client and should be read together with any quotation, proposal, invoice, service agreement, project specification, or written communication relating to the Services.
2. OUR SERVICES
Launch Grid provides technology and digital services which may include:
• Website design and development
• Business website creation
• E-commerce website development
• Landing pages
• Website redesigns
• Domain registration
• Website hosting
• SSL certificate installation
• Website maintenance and updates
• Search Engine Optimisation (SEO)
• Digital marketing
• Social media marketing
• Online advertising management
• Content creation
• Business email setup
• Website analytics and reporting
• Website security and performance optimisation
• Other technology and digital services agreed upon with the Client
The specific Services provided to the Client will be determined by the applicable quotation, proposal, package, invoice, or written agreement.
3. QUOTATIONS AND PROPOSALS
3.1. Quotations provided by Launch Grid are valid for the period specified on the quotation.
3.2. If no validity period is specified, a quotation will generally remain valid for 14 days from the date of issue.
3.3. A quotation does not constitute a binding obligation on Launch Grid until the Client accepts the quotation and the required payment or deposit has been received.
3.4. Any work requested outside the agreed scope of work may be charged separately.
3.5. Launch Grid reserves the right to revise a quotation where there is a material change in the Client’s requirements, project scope, third-party costs, or other circumstances affecting the original quotation.
4. PROJECT COMMENCEMENT
A project will generally commence once:
• The Client has accepted the quotation or proposal;
• The required deposit or initial payment has been received;
• The Client has provided the required content, information, branding materials and access credentials; and
• The project requirements have been sufficiently defined.
Launch Grid is not responsible for project delays caused by the Client’s failure to provide required information, content, approvals, payments, or access.
5. PAYMENT TERMS
5.1. Unless otherwise agreed in writing, Launch Grid may require an upfront deposit before commencing development.
5.2. The remaining balance will become payable according to the payment schedule specified in the quotation, invoice, or project agreement.
5.3. Websites and other digital products may remain unpublished, restricted, or inaccessible to the Client until all amounts due have been paid in full.
5.4. Subscription services such as hosting, maintenance, email services, or marketing packages must be paid according to the agreed billing cycle.
5.5. Failure to make payment by the due date may result in:
• Suspension of Services;
• Suspension of website hosting;
• Suspension of maintenance;
• Suspension of digital marketing services;
• Suspension of business email services;
• Additional administration or reinstatement fees; and/or
• Termination of the relevant service.
5.6. Any third-party costs, including domain registration, premium plugins, software licences, advertising expenditure, stock images, APIs, hosting upgrades, payment gateway charges, or other external services, may be charged separately unless specifically included in the Client’s package.
6. WEBSITE DEVELOPMENT
6.1. Launch Grid will develop the website according to the agreed scope and specifications.
6.2. The Client understands that website development may involve third-party technologies, plugins, themes, APIs, hosting providers, payment gateways, software, or other services.
6.3. Launch Grid will make reasonable efforts to ensure that the website operates according to the agreed specifications.
6.4. Features not included in the original scope may be treated as additional work and may incur additional charges.
6.5. The Client is responsible for ensuring that all information supplied to Launch Grid is accurate and lawful.
7. CLIENT CONTENT AND RESPONSIBILITIES
The Client is responsible for providing all content required for the project, including where applicable:
• Company information;
• Text and written content;
• Logos;
• Photographs;
• Product information;
• Product prices;
• Contact information;
• Social media links;
• Legal documents;
• Policies;
• Videos;
• Brand guidelines; and
• Other required materials.
The Client warrants that they have the necessary rights and permissions to use any content supplied to Launch Grid.
Launch Grid will not be responsible for claims arising from copyrighted, trademarked, defamatory, unlawful, misleading, or otherwise unauthorised material supplied by the Client.
8. DESIGN AND REVISIONS
8.1. Launch Grid will provide designs according to the agreed project requirements.
8.2. The number of revisions included in a package will be determined by the applicable quotation or package.
8.3. Additional revisions beyond the agreed allowance may be charged separately.
8.4. Major changes to an approved design or project direction may constitute additional work.
8.5. Once a design or website has been approved by the Client, subsequent changes may be charged separately.
9. CLIENT APPROVAL
The Client is responsible for reviewing and approving website content, designs, products, prices, contact information, links, images, functionality, and other information before the website is launched.
Approval may be provided by email, WhatsApp, project-management platform, electronic confirmation, or another written communication.
Once the Client approves the website for publication, Launch Grid may proceed with deployment.
10. PROJECT DELAYS
Launch Grid will make reasonable efforts to meet agreed deadlines. However, Launch Grid will not be responsible for delays caused by:
• Late Client feedback;
• Failure to provide content;
• Failure to provide access credentials;
• Delayed payments;
• Changes to project requirements;
• Third-party service providers;
• Hosting issues;
• Domain issues;
• Internet outages;
• Software or platform failures;
• Force majeure events; or
• Other circumstances outside Launch Grid’s reasonable control.
If a project remains inactive due to the Client for an extended period, Launch Grid may place the project on hold or require a revised quotation before resuming work.
11. DOMAIN REGISTRATION
11.1. Where Launch Grid registers a domain on behalf of the Client, the domain remains subject to the terms and policies of the applicable domain registrar and registry.
11.2. The Client is responsible for ensuring that the domain name selected does not infringe another person’s intellectual property rights.
11.3. Launch Grid is not responsible for disputes concerning domain ownership, trademarks, brand names, or intellectual property.
11.4. Domain renewal fees are the responsibility of the Client unless otherwise included in an active service package.
11.5. Failure to renew a domain may result in suspension, expiry, or loss of the domain.
12. WEBSITE HOSTING
12.1. Where Launch Grid provides hosting, hosting is subject to the applicable hosting package and service limits.
12.2. Hosting fees must be paid according to the agreed billing cycle.
12.3. Launch Grid may suspend hosting where fees remain unpaid.
12.4. Launch Grid will make reasonable efforts to maintain website availability but does not guarantee uninterrupted or error-free hosting.
12.5. Website downtime caused by third-party hosting providers, data-centre failures, DNS problems, cyber incidents, maintenance, internet outages, or other circumstances outside Launch Grid’s reasonable control will not constitute a breach of these Terms.
13. WEBSITE MAINTENANCE
Website maintenance may include:
• Content updates;
• Image changes;
• Software updates;
• Security updates;
• Minor design adjustments;
• Backup management;
• Performance monitoring; and
• Other agreed maintenance activities.
Maintenance services are subject to the limits specified in the Client’s package.
Major redesigns, new functionality, new pages, e-commerce features, custom applications, or substantial development work may be charged separately.
14. DIGITAL MARKETING
Where Launch Grid provides digital marketing services, the Client acknowledges that marketing results may vary.
Launch Grid does not guarantee:
• A specific number of leads;
• A specific number of sales;
• A particular search-engine ranking;
• A particular advertising return on investment;
• A specific number of followers;
• Viral content; or
• Any guaranteed financial outcome.
Marketing performance can be affected by market conditions, competitors, advertising platforms, budgets, customer behaviour, algorithms, industry trends, and other external factors.
Advertising expenditure paid to platforms such as search engines or social media platforms may be separate from Launch Grid’s service fees.
15. SEARCH ENGINE OPTIMISATION (SEO)
Launch Grid may provide SEO services to improve a website’s visibility in search engines.
However, Launch Grid does not guarantee first-page, first-position, or any specific search-engine ranking.
Search engines independently determine rankings using their own algorithms and policies.
16. THIRD-PARTY SERVICES
Launch Grid may integrate third-party services into websites, including:
• Hosting providers;
• Domain registrars;
• Payment gateways;
• Google services;
• Social media platforms;
• Analytics services;
• Email providers;
• Plugins;
• Themes;
• APIs;
• Security services; and
• Other software platforms.
Launch Grid is not responsible for changes, interruptions, pricing, policies, outages, restrictions, or failures of third-party services.
Third-party services may be subject to their own terms and conditions.
17. INTELLECTUAL PROPERTY
17.1. Unless otherwise agreed in writing, Launch Grid retains ownership of its pre-existing:
• Templates;
• Frameworks;
• Code libraries;
• Development systems;
• Processes;
• Design systems;
• Tools;
• Methods;
• Software; and
• Other proprietary materials.
17.2. Upon full payment, the Client will receive the rights to use the final website developed specifically for the Client, subject to any third-party licences and the terms of this Agreement.
17.3. Third-party themes, plugins, fonts, images, software, stock media, and other licensed materials remain subject to their respective licences.
17.4. Launch Grid may display completed work in its portfolio, website, social media, proposals, and marketing materials unless the Client has specifically requested otherwise in writing.
18. COPYRIGHT AND CLIENT MATERIALS
The Client retains responsibility for materials supplied by the Client.
The Client confirms that they have the necessary rights, licences, and permissions to use such materials.
The Client agrees to indemnify Launch Grid against claims arising from the unauthorised use of materials supplied by the Client, to the extent permitted by applicable law.
19. WEBSITE SECURITY
Launch Grid will take reasonable measures to assist with website security where security services are included in the Client’s package.
However, no website or online system can be guaranteed to be completely secure. Launch Grid is not responsible for security incidents resulting from:
• Weak Client passwords;
• Compromised third-party accounts;
• Unauthorised access;
• Client-installed software;
• Unsupported software;
• Third-party vulnerabilities;
• Hosting-provider incidents;
• Phishing;
• Malware;
• Cyberattacks; or
• Other events outside Launch Grid’s reasonable control.
20. BACKUPS
Where backups are included in the Client’s package, Launch Grid will make reasonable efforts to maintain backups according to the applicable service level.
Backups should not be considered an absolute guarantee against data loss.
Clients should maintain independent copies of important business information and content.
21. PRIVACY AND DATA PROTECTION
Launch Grid may process personal information supplied by Clients or collected through websites and digital services.
Launch Grid will handle personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.
The Client is responsible for ensuring that their website has appropriate privacy notices, consent mechanisms, cookie notices, terms, and other legal requirements applicable to their particular business and activities.
Launch Grid does not provide legal advice and does not guarantee that a Client’s website is legally compliant with every law applicable to the Client’s business.
22. E-COMMERCE WEBSITES
Where Launch Grid develops an e-commerce website, the Client is responsible for:
• Product information;
• Product pricing;
• Stock availability;
• Shipping arrangements;
• Returns and refunds;
• Customer support;
• Tax requirements;
• Payment-gateway requirements;
• Consumer policies; and
• Compliance with laws applicable to the Client’s business.
Launch Grid provides the technology platform but does not become the seller of the Client’s products or services.
23. WEBSITE LAUNCH
A website may be launched when:
• The agreed development work has been completed;
• Required content has been supplied;
• The Client has approved the website;
• Required payments have been made; and
• Any required domain and hosting services have been activated.
After launch, corrections to errors attributable to Launch Grid’s development may be addressed in accordance with the applicable support or warranty period.
24. CANCELLATION
The Client may request cancellation of a project by providing written notice to Launch Grid.
Where work has already commenced, amounts paid may not be refundable to the extent that they relate to work already performed, third-party costs, purchased licences, domains, hosting, advertising expenditure, or other non-refundable costs.
Any refund will be considered in accordance with the specific agreement, applicable law, and circumstances of the cancellation.
25. TERMINATION OF SUBSCRIPTION SERVICES
For recurring services, either party may terminate the service by providing the notice period specified in the applicable service agreement.
Outstanding amounts remain payable following termination.
Where hosting, domain, email, maintenance, or other services are cancelled, Launch Grid may cease providing those services at the end of the applicable billing period.
26. SUSPENSION OF SERVICES
Launch Grid may suspend or restrict Services where:
• Payments are overdue;
• The Client breaches these Terms;
• The Client provides unlawful content;
• The website presents a security risk;
• The website is being used for unlawful activity;
• The Client abuses Launch Grid staff;
• Third-party services require suspension; or
• Suspension is reasonably necessary to protect Launch Grid, its systems, or other customers.
Where reasonably practicable, Launch Grid will provide notice before suspension.
27. ACCEPTABLE USE
The Client may not use Launch Grid’s Services for unlawful, fraudulent, malicious, abusive, or harmful purposes.
This includes using Services to distribute:
• Malware;
• Phishing schemes;
• Fraudulent content;
• Illegal goods or services;
• Unauthorised copyrighted material;
• Hate or threatening content;
• Content that violates applicable law; or
• Material intended to compromise or damage computer systems.
Launch Grid reserves the right to suspend or terminate services where it reasonably believes that its services are being misused.
28. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Launch Grid will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use or inability to use the Services.
Launch Grid’s liability, where legally permitted to be limited, will generally be limited to the amount paid by the Client to Launch Grid for the specific Services giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
29. FORCE MAJEURE
Launch Grid will not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include:
• Natural disasters;
• Fire;
• Floods;
• Power failures;
• Internet outages;
• Cyberattacks;
• Government action;
• Strikes;
• War;
• Civil unrest;
• Pandemic or epidemic events;
• Telecommunications failures;
• Hosting-provider failures; or
• Other unforeseen events beyond reasonable control.
30. CONFIDENTIALITY
Both Launch Grid and the Client agree to treat confidential business, technical, financial, customer, and project information received from the other party as confidential, except where disclosure is required by law or reasonably necessary to provide the Services.
31. COMMUNICATION
Official project communication may take place through:
• Email;
• WhatsApp;
• Telephone;
• Online meeting platforms;
• Project-management systems; or
• Other communication channels agreed between the parties.
The Client is responsible for checking communications relating to their project and providing timely responses.
32. CHANGES TO THESE TERMS
Launch Grid may update these Terms from time to time to reflect changes in its Services, business practices, technology, or applicable legal requirements.
The latest version will apply to new Services and agreements unless otherwise agreed.
Existing agreements may continue to be governed by the Terms applicable when the agreement was entered into, unless the parties agree otherwise.
33. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising from these Terms should first be addressed through good-faith discussions between Launch Grid and the Client.
Where a dispute cannot be resolved amicably, either party may pursue the remedies available under applicable South African law.
34. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply.
35. ENTIRE AGREEMENT
These Terms, together with the applicable quotation, proposal, invoice, project specification, service agreement, and other written agreements between Launch Grid and the Client, constitute the agreement governing the Services.
If there is a conflict between these Terms and a specific written agreement, the specific written agreement will prevail to the extent of the conflict.
36. CLIENT ACKNOWLEDGEMENT
By accepting a quotation, making payment, approving a project, or instructing Launch Grid to commence work, the Client acknowledges that:
1. They have read and understood these Terms and Conditions;
2. They agree to be bound by these Terms;
3. They have provided accurate information;
4. They have authority to enter into the agreement;
5. They understand that additional work may incur additional charges;
6. They understand that third-party services may be subject to separate terms;
7. They understand that Launch Grid does not guarantee specific business, marketing, sales, or search-engine results; and
8. They accept responsibility for content and information supplied to Launch Grid.
37. CONTACT INFORMATION
Launch Grid
Website: launchgridweb.co.za Email: admin@launchgridweb.co.za Phone: +27 63 991 8825